I have a domain controller which is refusing to apply the patch Microsoft released as part of Security Bulletin MS08-040.  Every other server has applied it successfully except this one.  So, I managed to find a helpful link on the Microsoft webpage for submitting my issue.  (Security issues seem to be the only place MS doesn't try and charge for support, so that was one good thing anyway!)

 

Anyway, I nicely type in my experience along with the error message from Event Viewer and click Submit.

 

"An unknown application error occurred. Please try again in a few minutes."

 

Weird.  Maybe it was a glitch.  I'll try again...

 

"An unknown application error occurred. Please try again in a few minutes."

 

OK, OK.  I should know better than to try and use a Microsoft website with Firefox.  I copy and paste the URL into Internet Explorer.  I copy and paste my error message into the form and submit it for a third time.

 

"An unknown application error occurred. Please try again in a few minutes."

 

OK, this is just plain stupid.  It has already been a few minutes and nothing has changed.  Frustrated I give up and wait a few days.  I find the Notepad file where I copied my error message, and submit the form again.

 

"An unknown application error occurred. Please try again in a few minutes."

 

Could it be that the world's largest software maker doesn't know their webpae for submitting incidents doesn't work?  Or, is this an outdated form and no one thought to remove it from the web or put in an automatic redirector?  Could it be no one reported this issue to MS because they would have to pay for a tech support call?  Or, is it MS doesn't care that its form is broken because then it keeps them from having to deal with users?

 

C'mon guys, get it together!  Let's treat the clients like they are valuable assets and not a drain on the company's bottom line.  I have a domain controller which is presumably vulnerable to an attack and I can't fix it because MS won't let me submit the case?  **sigh**  No wonder Joe Q. User has such a negative impression of this company.  Heck, I've been accused of being a MS fanboy (if such a thing exists!) and I find this frustrating beyong belief.

 

In the meantime, if anyone can help solve this problem, here is the Event Log entry in question:

 

Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows Server 2003 (KB948110).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

0000: 57 69 6e 33 32 48 52 65   Win32HRe
0008: 73 75 6c 74 3d 30 78 38   sult=0x8
0010: 30 30 37 30 36 34 33 20   0070643
0018: 55 70 64 61 74 65 49 44   UpdateID
0020: 3d 7b 35 43 43 42 46 34   ={5CCBF4
0028: 42 42 2d 43 39 30 37 2d   BB-C907-
0030: 34 32 38 36 2d 39 31 45   4286-91E
0038: 32 2d 45 34 34 37 30 46   2-E4470F
0040: 33 30 33 32 46 39 7d 20   3032F9}
0048: 52 65 76 69 73 69 6f 6e   Revision
0050: 4e 75 6d 62 65 72 3d 31   Number=1
0058: 30 34 20 00               04 .